FAQs & Help Centre
Shipping & Delivery
All orders over £20.00 or its equivalent will qualify for free shipping. ETA is between 7 to 9 business days
Seller Account
To become a vendor / seller please navigate to My Account page and register as a Vendor.
Fees & Charges
We do not charge listing fees; we will only charge a sales commission of 2% on your total sales. Please not, all 3rd party charges e.g. card payments or withdrawal fee will be paid by the seller.
Payment & Checkout
A third-party service provider handles all payments. At checkout, please select a payment option you prefer. Our checkout process is smooth however should you experience any issue please contact.
Customer Service
If you have any question or issue and need to speak to us, please email [email protected] or call 02030867045.International customers please call +442030867045. We are working on providing more options and simpler to contact us.
Product Information
All products listed by Ekeone have full product information on Shop ->product pages. Most of our products have after sale service so please do not hesitate to contact us. An exchange or refund will be issued if applicable.
Customer Account
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
About us
We are a small business based in London. The core objective of doing “good business” As we aim to satisfy our customers consistently!
Returns & Refunds
How do I return an item?
To simplify your return experience, a pre-addressed and pre-paid return label is automatically generated and emailed to you once your return request has been approved.
Please note that return destinations may vary across our fulfilment network. To avoid delays or processing errors, only use the specific return label provided for your return package.
How long does a refund take?
Refunds are issued to the original payment method used at checkout.
Once the returned item has been received, scanned, and inspected, approved refunds are typically processed within 5 business days. Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account.
Marketplace Orders
Some products available on Ekeone Marketplace are supplied by independent third-party sellers. Return and refund requests for these products may be reviewed by the seller in accordance with Ekeone Marketplace policies and applicable consumer protection laws.
Regardless of the seller, customers may contact Ekeone Marketplace Customer Support for assistance with any return or refund enquiry.